Never Go Back Guarantee

Our confidence in the efficiency and effectiveness of our Woilink business cards is unwavering. We stand behind our product with a bold promise: Should you ever feel the need to print another paper business card or generate a QR code for your business networking needs, we guarantee a full refund of your Woilink card purchase.

Terms and Conditions

Verification of Necessity: To avail of the guarantee, customers must furnish proof of the printed paper business card or the generated QR code, accompanied by a concise explanation detailing the reasons prompting their return to these traditional methods. Woilink will request an opportunity to address these concerns and endeavor to rectify any issues promptly.

Original Purchase

Refunds will be issued for the original purchase price of the Woilink card only. Any supplementary services or accessories bought separately are not eligible for coverage under this guarantee.

Time Frame

The guarantee remains valid for the lifespan of the Woilink card. Nonetheless, claims must be submitted within 14 days following the printing of the paper business card or the generation of the QR code.

Limitations

This guarantee extends to one claim per customer. Upon processing a refund, the corresponding Woilink card will be deactivated and rendered unusable. While all costs incurred by us will be reimbursed, please note that shipping costs are non-refundable.

Exclusions

This guarantee specifically applies to business cards printed or QR codes generated for business networking purposes. Any usage beyond this scope, such as for event invitations or promotional materials, falls outside the coverage of this guarantee.

Proof of Purchase

Customers are required to furnish proof of their Woilink card purchase when submitting a claim. Additionally, it is the responsibility of the customers to return any Woilink goods associated with the claim.

Reprint Policy

If you're unsatisfied with a printed product you've received, kindly notify us via email at hello@Woilink.co.uk. Please include pictures of the product highlighting any areas you find deficient. Your feedback will help us assess the situation and make any necessary adjustments to ensure your satisfaction.

In the event of any production error or if you receive a product that differs from the approved proof, Woilink Limited is committed to providing a reprint at no additional cost to you.

However, we must clarify that we cannot be held responsible for customer errors, difficulties visualizing the final product(s), or lack of experience regarding warnings* included with all artwork proofs.

*Please refer to your Artwork Proof to see warnings.

Return Policy

Occasionally, you may be requested to return the product. Please adhere to this request only when explicitly instructed by Woilink Limited. To return your product, you should mail your product to:

Corporate Office

Al Furjan, Jabal Ali - 1, United Arab Emirates

Shipping Policy

Woilink assumes responsibility for your order from placement, through production, and packaging. However, once your order has been transferred to the shipping carrier, our responsibility concludes.

Therefore, any items damaged during shipping must be addressed directly with the shipping carrier.

In the event that your order is returned to us as undeliverable, a reshipment fee equivalent to 110% of the initial shipping charge will be applicable.

Please ensure to provide a phone number with your order to facilitate easy communication in case of any issues with delivery.

Shipment Tracking Numbers

As Woilink customizes its products for each individual order, shipment tracking numbers are not available until production is completed. However, you may be able to track your order using the carrier provided once it has been shipped.

Turnaround Times

• The duration for your exchanged product to reach you may vary depending on your location.
• Standard Woilink models are typically delivered within 5-7 days from the date of confirmed purchase.
• Shipping times for custom Woilink models are determined post-design process.
• If we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production by utilizing a faster shipping method. This ensures that you can still receive your order on or around the estimated delivery date.
• Please bear in mind that we do not guarantee delivery dates; the date provided is merely an estimate.
• In rare instances where the print output does not meet our quality control standards, we may need to reprint your order, which could result in delays.

Customs Policy for International Orders

Customs regulations differ significantly from one country to another. Woilink lacks control over these charges, and it is impossible for us to accurately predict their exact amount.

Therefore, it is your responsibility as the customer and importer to ascertain your country's customs requirements, including any associated fees, prior to placing your order. We are not liable for informing you of the specific fees that may apply.

Please be advised that customs clearance procedures may be required, which can result in delays beyond our original delivery estimates.